1. We’re a Data Controller
For the purposes of the Data Protection Act 1998 (the “Act”) the data controller is Plotist Ltd, a company registered in the United Kingdom under registration number 09465327 with its registered offices at 80 Lytham Road, Unit 10, Fulwood, Preston, United Kingdom PR2 3AQ. We are not VAT registered.
2. Personal Data We Collect
We may collect, retain and use the personal data that you provide to us through any contact form on the Site, through correspondence with you, which you provide to us in registering for an account with us or which you post in any area of the Site such as our Forums.
This may include your name, email address, telephone number and other contact details, date of birth and any other personal information you provide to us.
We may also collect, retain and use certain technical information regarding your visit to the Site. This may include the Internet Protocol (IP) address from which you visit the Site and other information regarding your usage of the Site (including browsing and click-stream activity and your chosen browser and Internet Service Provider (ISP)). You should see Section 9 below (headed “Cookies”) for information about the cookies which we may use to collect such technical information.
We do not process your billing address or credit or debit card details. These are processed by our payment processing service providers, Stripe Payments Europe Ltd (“Stripe”) and Recurly, Inc. (“Recurly”). For more information about how Stripe and Recurly process your information, please see https://stripe.com/gb/privacy and https://recurly.com/legal/privacy.
If you use a third-party application like Facebook or another social media application to log into your account on the Site or to post content on the Site then we may receive personal data from the relevant third party of the same type as the personal data discussed in this Section.
3. Our Use of Personal Data
We use the personal data that you provide to us to correspond with you, provide services to you in accordance with our Terms and exercise our rights under our Terms. We may also use your personal data to notify you of any our news or promotions, or those of our commercial partners, which we believe may be of interest to you (if you have consented to us doing so).
4. Visible Personal Data
Some of the personal data you provide to us is visible on the Site to other users of the Site. For example, your personal user profile (containing public information such as your username and any reviews you have submitted to the Site) will be visible to other users of the Site. If Your Content contains personal data and you submit it to a public area of the Site (for example,if you share an autobiographical work, or write about yourself in a post in our Forum) then, as you would expect, that personal data will be visible to other users as well.
5. Sharing Your Personal Data
We may provide your personal data to our third party service providers, strictly to the extent necessary for them to provide the relevant services to us. In particular, our service providers include:
- Stripe and Recurly, our payment processing service providers, who may process certain personal information in taking payments from and making payments to you; and
- Heroku, Inc., a Salesforce.com company, who provide the platform on which our application is built and deployed, and host our application. Heroku may process certain personal information in hosting our application and related content and data;
- Amazon Web Services, Inc., who provide us with hosting services and who may process certain personal information in hosting our systems and data;
- Aerobatic, LLC, who provide us with hosting services and who may process certain personal information in hosting our systems and data;
- Functional Software, Inc., trading as Sentry, who provide us with a service to monitor possible errors in our software and who may in the course of providing those services monitor or access files containing personal information;
- SendGrid, Inc., who provide us with email campaign services which may involve the use of email addresses to send timed mass correspondence such as our newsletter;
- MailJet, Inc, who provide us with email services which may involve the use of email addresses to send transactional emails (such as emails notifying users of renewal dates for their subscriptions).
- Intercom, Inc, who provide us with user support and help centre services, which may involve the use of email addresses to send and receive support emails, and send timed mass correspondence such as announcements;
Each of these service providers may further provide your personal data to their own service providers who provide necessary support functions (for instance, the third parties who host their servers). However, such disclosure will again only be for the purpose of providing the relevant services to us.
We may also provide your personal data to any acquirer of our business or assets (in which case our accumulated data, including your personal data, will be comprised in our business or assets). To the extent that your personal data is comprised in Your Content, we may share that data or publish it in exercising our rights in relation to Your Content under our Terms.
We may disclose your personal data if required to do so by law, to prevent an unlawful act, or otherwise to appropriate authorities in connection with any civil action or criminal report or investigation relating to your activities. For example, if you use our Site to distribute unlawful material, then we may pass your information to the police.
We will never provide your personal data to third parties for their own marketing purposes.
We may provide (non-personal) technical information regarding your use of the site to Google, Inc. in connection with our use of Google’s Google Analytics service.
6. Where Your Personal Data Is Stored
Your personal data may be transferred to and stored outside the European Economic Area (EEA), and processed by individuals outside the EEA who work for us or one of our service providers. By providing us with your personal data, you consent to such transfer, storage and processing.
7. Third Parties and Security
The Site may contain links to third party websites and references to third party service providers and other entities, including in content submitted by our users. If you follow a link to any third party website or deal with any third party entity referred to on the Site, then you should note that:
- these third parties may have their own privacy and cookie policies, and that we are not responsible for their use of any personal data which you may provide to them. You should ensure that you have read and understood any relevant policies;
- links may not be genuine. Despite our best efforts, social platforms are prone to spam and hacking and you should exercise caution before clicking on links, especially shortened .urls which do not clearly identify the .url to which they resolve; and
- we are not liable for the acts of any third parties nor for any content on their sites.
Likewise, the Site may use social sharing buttons which help share web content directly from web pages to the relevant social media platform. Those platforms will have their own privacy and cookie policies, and you should ensure you have read and understood them.
Although we do our best to ensure the security of personal data provided to us (and to use only reputable service providers), any transmission of data via the Internet is by its nature insecure and we cannot guarantee the security of any personal data you provide to us.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to the relevant personal data.
8. Your Rights
Under the Act you have the right to access any information held by us about you. In order to exercise that right, please contact us using the contact link on the Site or otherwise at our postal address. Under the Act, we are entitled to charge a fee of £10 in relation to any such request to cover our costs of providing the relevant information to you.
You also have the right to ask us to stop processing your personal data (and in particular not to use it for marketing purposes or to provide you with news), as well as the right to ask us to update or delete your personal data. You can exercise that right at any time by contacting us.
9. Cookies and Data Stored on Your Device
When you use the Site it will store data on your device by two methods: web storage and cookies. Web storage means the storage of data within your browser. A cookie is a small file which is stored on the device which you use to access the Site. You can read more web storage at https://en.wikipedia.org/wiki/Web_storage and about cookies at http://aboutcookies.org. The web storage and cookies we use allow us to monitor the use of the Site and to improve our service offering. We use these kinds of cookies:
- Strictly Necessary Cookies: These are required for the operation of the Site and allow you, for instance, to log into your account or make use of e-payment services.
- Analytical/Performance Cookies: These allow us to recognise and count visitors to the Site and analyse their actions and movements on the Site. This helps us improve the Site (for instance by ensuring that users can find key functions easily).
- Functionality Cookies: These are used to remember visitors to our site and choices they have made, allowing us to remember your preferences.
Third parties may also place cookies on your device. In particular:
- the use of social sharing buttons integrated with the Site may result in the social media platform provider using cookies to track and save your request to share a web page through your account with that provider.
10. The Cookies the Site Uses
Some of the more significant individual cookies we use and the purposes for which we use them are:
- Google Analytics — This is an analytical / performance cookie. The Site uses Google Analytics to help analyse how users use the Site, collecting standard internet log information and visitor behaviour information in an anonymised form from which no user is identifiable. This information is transmitted to Google and processed to compile statistical reports on activity on the Site. These reports allow us to optimise our user experience. Google provide a browser add-on for users who wish to prevent their data from being used by Google Analytics. Further information is available at https://tools.google.com/dlpage/gaoptout/.
- Intercom — This is a functionality cookie. The Site uses Intercom to provide help and support to the users, in the form of 1) an instant chat between the users and the support team; 2) documentation and help centre with information about the Site and how to use it; 3) in-app announcement and help prompts that provide information about changes, as well as tutorials and other relevant information.
- Web Storage — This is not a cookie but the underlying technology the Site uses to provide the Services. As such, it is strictly necessary. Web Storage is used to store session information, data currently on screen (e.g. worlds, stories, profiles), cached data and other information required to provide all the functionality on the site. The data stored on Web Storage might be removed after a session or persist through different sessions.
11. Blocking Cookies and Web Storage
You may block cookies and prevent web storage by activating settings on your browser which allow you to refuse the setting of some or all cookies or the setting of web storage data - normally the relevant setting is to “block sites from setting data”. If you choose to do so then you may not be able to access all or some parts of our Site.
Most cookies and web storage data we use are session-based. This means they will expire whenever you close your browser or shut down your computer, and need not be blocked. Others used for specific purpose will expire when that purpose is no longer required.
You can find out more about blocking cookies and data in specific browsers at http://aboutcookies.org.
12. Contact Us
Last updated: 13th October 2017